Privacy Policy

Privacy Policy - The Basics

At Hooked on Threadery, we’re committed to protecting your privacy. Whether you’re browsing our nature-inspired crochet creations or placing an order, we want you to feel confident that your personal data is safe and respected.

This policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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What data do we collect?

Name and Contact Details (Email, Full Name, Phone Number).

Shipping & Billing Addresses

Payment Information (processed securely via a third-party provider)

IP Address & Browser Information

Purchase History or Preferences

Messages & Inquiries Sent Via Email or Online Form.

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What is this data used for?

Fulfill orders and provide customer service.

Send updates or promotional offers (only with consent).

Improve the website and product offerings.

Comply with UK Laws and Regulations:

• Data Protection Act 2018.

•  UK General Data Protection Regulation (UK GDPR).

  • Under UK GDPR, you have the right to:-

Access your data, correct inaccuracies, withdraw consent, request deletion (“right to be forgotten”) and be informed of any data breaches.

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To exercise these rights, contact us at the email stated above.

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Who is you data shared with?

Website Hosting & Infrastructure - Wix Website

Payment Processors - (e.g. PayPal, Stripe)

Delivery Services - (e.g. Royal Mail, DPD)

Analytical Providers - (e.g. WIX.com, Google)​​

All third parties are required to comply with UK data protection laws and use your data only for agreed purposes.

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Data Retention

We retain your personal data only as long as necessary for the purposes outlined above. You may request deletion of your data at any time, unless we’re required to retain it for legal reasons.

Cookies & Data Security

Our website uses cookies to:

• Track site usage and improve user experience

• Remember your preferences

• Enable secure transactions

You can manage cookie preferences via your browser settings. We display a cookie banner for consent before tracking begins.

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Our website is built and hosted on the Wix platform, which provides enterprise-grade security by default. This includes:

• SSL Encryption: All Wix sites use HTTPS with SSL certificates to protect data in transit.

• PCI DSS Level 1 Compliance: Ensures secure handling of payment information.

• Real-Time Threat Detection: Wix monitors for vulnerabilities and suspicious activity using machine learning and a dedicated Security Operations Center.

• Automatic Software Updates: Security patches and updates are applied automatically to keep all Wix sites protected.

• Secure Hosting: Data is stored on servers with top-tier physical and environmental safeguards via providers like AWS and Google Cloud.

• Data Backups: Regular automatic backups allow restoration in case of unexpected issues.

These protections are active across all Wix-powered sites, including this one. For more details, visit Wix’s Website Security page.